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Independent UK Netgear Specialists |
We supply network products made by
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If you have a complaint about The Netgear Zone, please use this procedure to ensure that your issue is dealt with quickly and effectively. It is our intention to provide a method for handling complaints that is fair, confidential, effective, and responsive. Our complaints procedure was designed to comply with industry codes of practice. |
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First, inform us by e-mail about the nature of your complaint. Include information about any orders you may have placed, and give details about any problems experienced. Include contact information showing your full name, your email address, and a telephone number and times when you can be contacted. Do not send details of credit card information.
You should
receive a response to this email within five working days, although our
target is to respond within 48 hours. Send your complaint to
complaints@3complete.com.
If you do not receive a
response within five working days, send a copy of your email
here, and
call the 3complete Administrator, on 0870 444 6544.
When you receive a response, you will
be told a likely timescale for resolving the issue. We will
continue to keep you informed throughout the life of the issue, and we
will only close an issue with your acceptance. If, at any time,
you do not feel your complaint is being dealt with effectively or in a
timely manner, please make sure that you register this via e-mail with
the staff concerned.
If you are unable to resolve
an issue using this procedure, send details of your correspondence to
Chris Absalom, 3complete Director,
here,
or by FAX to 0870 444 6545.
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Click here to go to the main HELP page. Click on the HOME tab (top of the page) to go back to the start page. |
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The
Netgear Zone Help - How to Complain
