Order Processing Problems
If you have problems when placing your order, the following information may help. If you need further assistance, please call us on +44 (0)780 444 6544 - we can take an order by phone or fax if necessary.
The 3complete website uses two systems called 'Cookies' and 'Java' to process your order.
If either of these systems is disabled on your computer, or blocked by firewall software or your Internet Browser Security settings, you may experience errors like the one below:
A General
Script Error has Occurred
Error deleting
../acatalog/84988B1213S4A1Q9Z104193W1751Z50A26.cart (No such file or directory)
To resolve this, you will need to do one or all of the following:
Disable your software firewall, just while you place the order
Change the security level of your browser in Internet Options to Medium, or change the settings just for www.3complete.com
Enable Java within the Internet Options
Occasionally the secure SSL web service may be unavailable even though the rest of the site is working. In this case you will get a timeout after electing to pay by credit card. One option if this problem persists is to opt to 'send credit card details separately'. You can then call to provide the credit card details to go with your order.
If you have experienced other problems, please click here to report them. Let us know what you were doing when the problem occurred, and any messages you received. This will help us to identify any problems and improve the service. Thanks.
If you have any concerns about your order, or you have not received a receipt e-mail within 24 hours, please call on +44 (0)870 444 6544, or e-mail us here, giving details about your order (order number and date as a minimum) and what has happened.
Use the links below for further information:
Security Information Privacy Policy Contact Details Terms & Conditions Complaints Procedure